Terms of service

1. The Seller provides Services in accordance with the Terms and Conditions and generally applicable law.

2. The online Store is available at modecom.com.

3. The Seller can be contacted:

• by post: MODECOM POLSKA Sp. z o.o., ul. Puławska 145, 02-715 Warsaw,

• by email: sklep@modecom.eu,

• by telephone: 505 055 540,

• via the contact form,

4. The Seller makes these Terms and Conditions available on the Store website and may make them available in the Customer Account or attach them to email messages containing statements accepting Customers’ offers. Customers may at any time access the Terms and Conditions, record them, obtain them and reproduce them by printing them or saving them on a data carrier.

5. The information provided on the Store website does not constitute an offer by the Seller within the meaning of Article 66 of the Polish Civil Code, but only an invitation to Customers to submit offers to conclude a contract, in accordance with Article 71 of the Polish Civil Code.

6. To use the Store, the Customer must have a data communications device with internet access, a correctly configured web browser in its current or previous version: Microsoft Edge, Mozilla Firefox, Google Chrome, Safari or Opera, with JavaScript enabled, and an active and correctly configured email account.

 

§2. Account registration

1. The contract for the provision of the Customer Account Service is concluded for an indefinite period at the moment the Seller confirms registration of the Customer Account.

2. The subject of this Customer Account Service is providing access to the Customer Account panel, which enables, among other things, the management of Customer data and orders.

3. To create a Customer Account, the Customer must complete a voluntary and free registration. This is done by completing a registration form and sending it to the Seller; the form is available on the Store website.

4. For the registration form to be correctly completed, all its mandatory fields and any optional fields must be filled in with true and complete data or information concerning the Customer.

5. Before sending the registration form, the Customer should declare, by ticking the relevant box, that they have read the Terms and Conditions and accept their provisions.

6. The registration form is sent to the Seller using the Store’s features and through the Store.

7. The Customer Account can be used once it has been created and the Customer has logged in using the correct login and password.

8. It is prohibited to share Customer Account access details with third parties and for one Customer to set up several Customer Accounts.

9. The Customer may terminate the contract for the provision of the Customer Account Service without giving a reason and at any time, using the features of the account or by sending the Seller a statement to that effect, e.g. by email or letter.

10. The Seller may terminate the contract for the provision of the Customer Account Service without giving a reason and at any time, with a notice period of 14 days and without prejudice to the rights acquired by the Customer before termination of the contract.

 

§3. Basic features of the store

1. The Seller enables the viewing of information posted in the Store through the Store. Use of the Service ends when the Customer closes the Store website.

2. The Seller provides Customers with the following basic features of the Store:

• a contact form,

• a chat with the Seller,

• a Goods search engine.

3. To use the contact form feature, the Customer must fill in its mandatory fields, enter the desired content and then send the message to the Seller. The Seller will reply without delay, using the Store’s features, by telephone or electronically by sending an email.

4. To use the chat with the Seller feature, the Customer must enter the desired content in its field and then send the message to the Seller. If the chat is in “online” mode, the Seller will reply without delay using the chat feature.

5. To search for Goods in the Store, the Customer must enter the desired content in the Store’s search area and then confirm it. This feature makes it possible to search the Store’s resources using keywords entered by the Customer. In addition, the feature may enable an advanced search using selected criteria.

6. Using some of the features listed may require having a Customer Account and logging in to it.

 

§4. Orders placed through the Store

1. Orders for Goods can be placed through the Store website 7 days a week and 24 hours a day, using the Cart feature.

2. Having completed the list of Goods to be ordered, the Customer proceeds to checkout from the Cart area.

3. To place an order, the Customer should follow the successive steps in accordance with the messages displayed on the Store pages.

4. When placing an order, the Customer is required to:

• enter the data marked as required. Failure to provide it will prevent the order from being finalised,

•  choose a payment method and delivery method.

5. Before placing an order, the Customer receives, by way of display in the Cart area, information on the total price of the order including taxes and related costs, in particular delivery and payment costs.

6. An order can be placed by using the appropriate button in the Cart, which is equivalent to the Customer submitting to the Seller an offer to conclude a contract of Sale for the Goods included in the order.

7. Before sending the order form, the Customer should declare, by ticking the relevant checkbox, that they have read the Terms and Conditions and accept their provisions.

8. Acceptance of the Customer’s offer by the Seller subject to the change referred to in the preceding point is deemed to be a new offer, which must be accepted by the Customer in order for a contract of Sale to be concluded.

9. The Seller confirms acceptance of an order by sending an email without delay. This message contains the terms of the contract of Sale agreed by the parties and the data entered by the Customer in the order form, so that any errors in them can be detected. If such an error is detected, the Customer may notify the Seller by sending an email stating the correct data.

10. Confirmation of acceptance of the order is equivalent to acceptance by the Seller of the offer to conclude a contract of Sale submitted by the Customer.

 

§5. Sale

1. The Seller provides Customers with the Service of the distance Sale of Goods.

2. The Goods available in the Store are in each case presented in the current range on the Store website. The specific features of each item of Goods, its composition and its characteristics can be found in the descriptions of the Goods in the Store.

3. The subject of a contract of Sale comprises the Seller’s obligation to transfer ownership of the Goods to the Customer and to hand them over, and the Customer’s obligation to collect the Goods and pay the Seller the price of the Goods.

4. The Seller reserves the right to run promotional campaigns, consisting in particular of reducing the price of Goods or Services until a specified date or until stocks of the Goods on promotion run out.

5. By concluding a contract of Sale, the Seller undertakes to deliver Goods to the Customer free from defects.

6. A contract of Sale is concluded at the moment the Seller confirms acceptance of the Customer’s order.

7. The contract of Sale is concluded in the Polish language, with content consistent with the Terms and Conditions.

 

§6. Discount codes

1. The Seller provides Customers with the Service of the Sale of discount codes.

2. A discount code is a document entitling its bearer to conclude a contract of Sale for Goods in the Seller’s range at a price reduced by the balance constituting the value of the discount code.

3. The Seller does not allow discount codes to be exchanged for cash.

4. If the value of the contract of Sale is lower than the value of the discount code, the Seller does not allow the remaining value of the discount code to be exchanged for cash.

5. To use a discount code, it must be presented to the Seller before the contract of Sale is concluded.

6. The provisions on Sale apply accordingly to the issue of discount codes.

 

§7. Delivery

1. Goods that are physical items are handed over:

• if the Customer chooses delivery by a Carrier, to the address provided by the Customer,

• if the Customer chooses delivery to a Parcel Locker by a Carrier, to the Parcel Locker chosen by the Customer.

2. Deliveries are made within the territory of the Republic of Poland.

3. Detailed information on delivery costs and methods is published on the Store website, and the Customer is informed of them during the ordering process.

4. The time for delivering Goods to the Customer is 10 working days, unless a shorter period is stated in the description of the Goods or during the ordering process.

5. With advance payment, the period for dispatching the Goods is counted from the date the payment is credited to the Seller’s bank account.

6. With any payment option, the Goods are handed over no earlier than after payment has been made by the Customer.

7. Confirmation that the Goods have been handed over to the Carrier for delivery may be made by sending an email to the Customer’s email address.

8. The risk of accidental loss of or damage to the item passes to the Consumer when it is handed over to the Consumer.

9. If the Customer chooses delivery by a Carrier, it is recommended that the Customer examines the delivered parcel in the presence of the Carrier.

10. If damage to the parcel is found, we recommend making a complaint directly to the Carrier – preferably by drawing up a report on the condition of the parcel with the Carrier – or contacting the Seller. For delivery by Parcel Locker, we recommend showing the damage to the Parcel Locker’s monitoring camera, placing the damaged, unopened parcel in the same Parcel Locker compartment in which it was located and closing that compartment, in accordance with the messages on the Parcel Locker screen. A complaint should then be made to the owner of the Parcel Locker, in accordance with the messages on the Parcel Locker screen, or to the Seller.

 

§8. Payments

1. The amount payable for the Sale is determined on the basis of the price list for the Goods on the Seller’s website at the time the Goods are ordered.

2. Prices stated on the Store website for a given item of Goods are gross prices in Polish zloty and include applicable taxes, but do not include the cost of delivering the Goods or of the chosen form of payment.

3. The Customer bears the transaction costs and the cost of delivering the Goods.

4. The total order price, visible in the Cart area before the order is placed and after the delivery and payment methods have been chosen, includes the price of the ordered Goods together with taxes due and all related costs, in particular delivery and transaction costs.

5. The Seller offers the following payment methods for the Sale Services provided:

• by payment card through an external payment operator,

• by BLIK through an external payment operator.

6. The Seller uses the services of an external payment operator:

• using the external PayU payment system, operated by PayU S.A with its registered office in Poznań (60-166), at ul. Grunwaldzka 182, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000274399, tax identification number (NIP): 7792308495 and statistical number (REGON): 300523444,

• using the external payment system Stripe Payments Europe, Ltd., Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland.

7. The Customer is required to make payment when placing the order.

8. The Seller refunds payments without delay, and no later than within 14 days of the date on which the reason for the refund arises, in the event of:

• withdrawal from the contract by the Consumer,

• recognition by the Seller, in whole or in part, of a claim covered by a complaint, on the basis of generally applicable provisions.

9. Payments are refunded using the same payment method as the Customer used in the original transaction, unless the Customer agrees to another solution that does not involve any costs for them.

10. The Seller is not obliged to refund additional costs of delivering the Goods incurred by the Customer if the Customer chose a delivery method other than the cheapest standard delivery method offered by the Seller.

 

§9. Newsletter

1. The Seller makes it possible to join the list of subscribers to a newsletter containing commercial information, sent to the Customer’s email address.

2. To order the newsletter, the Customer must use the appropriate newsletter activation field in the registration form or in another form made available by the Seller on the Store website.

3. For the newsletter to be correctly ordered, the Customer’s email address must be provided. Providing this data is voluntary, but necessary to receive the newsletter.

4. The Customer may unsubscribe from the newsletter subscriber list without giving a reason and at any time, using the Store’s features or the deactivation link in the newsletter message, or by sending the Seller a statement to that effect, e.g. by email or letter.

 

§10. Complaints – non-conformity of the service with the contract

1. Complaints may be made regarding the non-conformity of the Service provided with the contract, in accordance with applicable law, in particular Article 43b et seq. of the Polish Act of 30 May 2014 on Consumer Rights.

2. A complaint may be submitted by letter or email to the Seller’s postal or email address. It may be submitted using the form provided as a template in the appendix to the Terms and Conditions, but this is not mandatory.

3. It is recommended that the complaint includes:

• the Consumer’s contact details, which will be used to reply to the complaint and for related correspondence,

• the Consumer’s bank account number, which will be used to refund money, should this arise,

• a description of the problem and the Consumer’s identification details.

4. Where the complaint concerns Goods that are a physical item, in order for the Seller to consider the complaint, the Consumer is required to deliver or send the Goods complained of to the Seller’s address, at the Seller’s expense.

5. The Seller considers complaints within 14 days of the date on which they are submitted.

6. The Seller will inform the Consumer of how the complaint has been resolved electronically or by ordinary letter, depending on the Consumer’s wishes or the method used to submit the complaint.

7. Where the complaint concerns Goods that are to be sent to the Consumer after the complaint has been considered, the Seller will deliver or send the Goods to the Consumer’s address at its own expense.

8. Money in connection with a complaint will be refunded by bank transfer or postal order, according to the Consumer’s wishes.

 

§11. Out-of-court complaint handling and redress

1. The Consumer may use the following out-of-court means of handling complaints and pursuing claims:

• submitting a request for the resolution of a dispute arising from a contract of Sale to a permanent amicable consumer court operating at the Trade Inspection, whose address, according to its jurisdiction, can be found on the website of the Office of Competition and Consumer Protection (UOKiK), available at the URL https://www.uokik.gov.pl/wazne_adresy.php#faq596,

• submitting a request to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller to the provincial inspector of the Trade Inspection, whose address, according to its jurisdiction, can be found on the website of the Office of Competition and Consumer Protection (UOKiK), available at the URL https://www.uokik.gov.pl/wazne_adresy.php#faq595,

• seeking assistance from a district or municipal consumer ombudsman or a social organisation whose statutory tasks include consumer protection,

• submitting a complaint through the EU ODR online platform, available at the URL http://ec.europa.eu/consumers/odr/, in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.

2. Detailed information on the procedure for out-of-court complaint handling and redress and the rules for access to these procedures is available at the offices and on the websites of the entities listed in point 1.

3. A list of entities and institutions that carry out tasks relating to the out-of-court resolution of consumer disputes and detailed information on this subject are available on the website of the Office of Competition and Consumer Protection (UOKiK), available at the URL https://www.uokik.gov.pl.

 

§12. Withdrawal from the contract

1. A Customer who is a Consumer or a Trader with Consumer Rights may, without giving a reason, withdraw from a contract, including a contract of Sale, within 14 days, subject to the rules set out in the instructions on withdrawal from the contract, which form an appendix to the Terms and Conditions.

2. The Customer may withdraw from the contract by submitting a statement of withdrawal to the Seller. The statement may be submitted on the form provided as a template in the appendix to the Terms and Conditions.

3. Without delay, and no later than 14 days from the day on which the Customer withdrew from the contract, the Customer must return the Goods to the Seller or hand them over to a person authorised by the Seller. To meet the deadline, it is sufficient to send the Goods back before it expires. This provision does not apply if the Seller has offered to collect the Goods itself.

4. The Customer is liable for any reduction in the value of the Goods resulting from their use beyond what is necessary to establish the nature, characteristics and functioning of the Goods.

5. In the event of withdrawal, the contract is deemed not to have been concluded. If the Customer submitted a statement of withdrawal before the Seller accepted their offer, the offer ceases to be binding.

 

§13. Processing of data and cookies

1. Information on the terms for the processing of personal data can be found in the Store’s Privacy and Cookies Policy.

2. Information on the cookies used can be found in the Store’s Privacy and Cookies Policy.

 

§14. Licence terms

1. The Seller grants Customers using the Store a free licence for their own personal use and in order to enable use of the Store, subject to these terms.

2. The Store’s name, the Store’s graphic design, the Store’s structure, the Store, the Store’s source or compiled code, the websites used to operate the Store and all documents prepared by the Seller in connection with making the Store available, including related works, including the Terms and Conditions and other documents or messages sent in connection with the provision of services, are works within the meaning of copyright law. The Seller does not transfer to the Customer the economic copyrights to the Store or to any works forming part of it, or the right to grant permission to dispose of the economic copyrights to these works or the Store and to use them, or to exercise other derivative rights not reserved in the licence terms.

3. The right to use the Store and related works applies to the following fields of use: saving and reproducing in the memory of a telecommunications device at a place and time of the user’s choosing, and accessing and displaying through a telecommunications device at a place and time of the user’s choosing.

4. The Customer may not: lend, lease or resell the works or any part of them, create derivative works based on them, make changes to the works, remove information on ownership rights or copyrights that may appear in the works, or use the works for purposes that infringe generally applicable law or ethical and moral standards.

5. The licence is unlimited in time, unlimited in territory and non-exclusive, and applies to the Store as a whole and related works. The Seller retains the exclusive right to decide on maintaining the integrity of the Store.

6. By publishing any content in the Store, in particular comments or opinions, the Customer grants the Seller a free, unlimited in time, unlimited in territory and non-exclusive licence to use it in the following fields of use: publication on the Store website, saving and reproducing in the memory of a telecommunications device at a place and time of the user’s choosing, and accessing and displaying through a telecommunications device at a place and time of the user’s choosing, with the right to grant sub-licences as referred to in the points above, in order to enable Customers to use the Store.

7. The Customer acknowledges that it is prohibited to supply to the Store, or through it, content that is:

• unlawful,

• liable to mislead other Customers,

• in breach of the personal rights of Customers, the Seller or third parties,

• generally regarded as offensive, vulgar or contrary to accepted standards of decency, in particular: pornographic content, content promoting the use of drugs or excessive consumption of alcohol, and content inciting racism, xenophobia or hatred.

8. The Seller is entitled to remove or moderate content that breaches the provisions of the Terms and Conditions.

 

§15. Validity and amendment of the terms and conditions

1. The Terms and Conditions enter into force 3 days after the date of their publication on the Store website.

2. The Terms and Conditions may be amended because of changes in the law relating to the subject of the Services, and because of technical or organisational changes relating to the services provided by the Seller.

3. The Terms and Conditions are amended by publishing their new content on the Store website.

4. An amendment to the Terms and Conditions does not apply to contracts of Sale concluded before the date of the amendment.

5. Information about an amendment to the Terms and Conditions is published on the Store website 3 days before the date on which the new wording takes effect.

6. The Seller sends information about an amendment to the Terms and Conditions electronically where the parties are bound by a contract concluded for an indefinite period.

 

§16. Final provisions

1. Capitalised terms have the meanings given in the part describing the definitions used in the Terms and Conditions.

2. The Seller is not liable for:

• interruptions in the proper functioning of the Store and improper provision of Services caused by force majeure, in relation to Customers who are not Consumers,

• interruptions in the proper functioning of the Store and improper performance of Services for Customers who are not Consumers, caused by technical work or by reasons attributable to the entities through which the Seller provides the Services,

• profits lost by Customers who are not Consumers.

3. If a dispute between the Seller and a Customer who is not a Consumer, or a Consumer not residing in the territory of the Republic of Poland where the provisions of their national law allow this, cannot be resolved amicably, the court with jurisdiction over the Seller’s registered office has jurisdiction to resolve it.

4. In relation to Customers who are not Consumers, or to Consumers not residing in the territory of the Republic of Poland where the provisions of their national law allow this, the law of the Republic of Poland applies to the performance of the contract concluded with the Seller and to the resolution of disputes relating to it.

5. The provisions of the Terms and Conditions are not intended to exclude or limit the rights of a Customer who is a Consumer arising from the generally applicable local law. The Consumer cannot waive them.

6. In relation to contracts concluded with the Seller, where the Terms and Conditions conflict with the generally applicable law in the Consumer’s country, the generally applicable law in the Consumer’s country applies.

7. If provisions of the Terms and Conditions prove to be invalid or ineffective, this does not affect the validity and effectiveness of the remaining provisions of the Terms and Conditions. In place of the invalid or ineffective provisions, a rule will apply that corresponds to what the parties agreed or what they would have agreed had they included such a provision in the Terms and Conditions.

 

§17. Definitions used in the terms and conditions

Customer means a natural person, a legal person or an organisational unit without legal personality to which generally applicable law grants legal capacity, and which concludes a contract with the Seller for the provision of a Service.

Customer Account means a panel enabling the management of the Customer’s orders through the Store, subject to registration and logging in.

Consumer means a Customer who is a natural person and concludes a contract for a purpose not directly related to their business or professional activity.

Cart means a feature of the Store enabling the Customer to put together orders for Goods.

Parcel Locker means an automated locker or postal terminal used to collect parcels containing Goods.

Trader with Consumer Rights means a Customer who is a trader and orders Goods related to their business activity, but which are not of a professional nature for them, in accordance with applicable law, arising in particular from the subject of their business activity under the provisions on the Central Register and Information on Economic Activity (CEIDG), in accordance with applicable law.

Carrier means an entity providing services of delivering Goods in cooperation with the Seller.

Terms and Conditions means these contractual terms, the subject of which is the provision of Services by electronic means by the Seller to Customers, through the Store.

Store means the store operated by the Seller through the website available on the internet at the URL: volcanogaming.pl.

Seller means MODECOM POLSKA Sp. z o.o., with its registered office in Warsaw (02-715) at ul. Puławska 145, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000643267, tax identification number (NIP): 1231326759 and statistical number (REGON): 365706668, being the service provider, administrator and owner of the Store. The Seller can be contacted by telephone on: 505 055 595, and by email at: sklep@modecom.eu.

Sale means the Service of selling Goods provided by the Seller to the Customer, the subject of which is the Seller’s obligation to transfer ownership of the Goods to the Customer and to hand them over, and the Customer’s obligation to collect the Goods and pay the Seller the stated price.

Goods means an item presented in the Store by the Seller for the purpose of Sale.

Service means a service provided by the Seller to the Customer on the basis of a contract concluded between the parties through the Store. The contract is concluded within an organised system for concluding distance contracts, without the simultaneous physical presence of the parties.

 

INFORMATION ON EXERCISING THE RIGHT

OF WITHDRAWAL FROM THE CONTRACT

INSTRUCTIONS ON WITHDRAWAL FROM THE CONTRACT

The provisions of these instructions on the right of Consumers to withdraw from a contract apply to a natural person concluding a contract directly related to their business activity, where the content of that contract shows that it is not of a professional nature for that person, arising in particular from the subject of their business activity, as made available under the provisions on the Central Register and Information on Economic Activity (CEIDG).

You have the right to withdraw from a contract concluded in our Store within 14 days without giving any reason, subject to the cases indicated in the section “exclusion of the right of withdrawal”. The withdrawal period expires 14 days after the day:

1. for a contract under which the trader delivers goods and is obliged to transfer their ownership – on which the consumer or a third party other than the carrier indicated by them takes possession of the goods, and in the case of a contract that:

a. covers multiple goods delivered separately, in batches or in parts – on which they take possession of the last item, batch or part,

b. consists of the regular delivery of goods for a fixed period – on which they take possession of the first of the goods;

2. on which you took possession of the item or on which a third party other than the carrier and indicated by you took possession of the item – in the case of a contract obliging the transfer of ownership of an item (e.g. a contract of sale, a supply contract or a contract for specific work involving a movable item),

3. on which the contract was concluded – in the case of contracts for the provision of services.

To meet the withdrawal deadline, it is sufficient for you to send information about exercising your right of withdrawal before the withdrawal period expires.

To exercise the right of withdrawal, you must inform us: MODECOM POLSKA Sp. z o.o., ul. Puławska 145, 02-715 Warsaw, email: sklep@modecom.eu, of your decision to withdraw from this contract by means of an unequivocal statement (for example, a letter sent by post or email).

When withdrawing from the contract, you may use the model withdrawal form, but this is not mandatory. The model form is attached to the terms and conditions for the provision of services by electronic means in the Store.

 

EFFECTS OF WITHDRAWAL FROM THE CONTRACT

If you withdraw from this contract, we will refund all payments received from you, including the costs of delivering the item (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us), without delay, and in any event no later than 14 days from the day on which we were informed of your decision to exercise the right of withdrawal from this contract.

We will make the refund using the same payment methods that you used in the original transaction, unless you have expressly agreed to another solution; in any event, you will not incur any fees in connection with this refund. We may withhold the refund until we receive the item or until we are provided with proof of its return, whichever occurs first.

If you have received items in connection with the contract, please send them back or hand them over to us at Modecom Polska Sp. z o.o. – serwis, ul. Słoneczna 116A, Stara Iwiczna, 05-500 Piaseczno, without delay, and in any event no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send the item back before the 14-day period expires.

Please note that you will have to bear the direct costs of returning the item. These costs are estimated at a maximum of approximately PLN 25.00.

You are liable only for any reduction in the value of the item resulting from its use in a way other than was necessary to establish the nature, characteristics and functioning of the item.

 

MODEL WITHDRAWAL FORM

(complete and return this form only if you wish to withdraw from the contract)

 

To: MODECOM POLSKA Sp. z o.o., ul. Puławska 145, 02-715 Warsaw; if the Goods are being returned with the form: Modecom Polska Sp. z o.o. – serwis ul. Słoneczna 116A, Stara Iwiczna, 05-500 Piaseczno | sklep@modecom.eu

I/We(*) hereby give notice that I/we(*) withdraw from my/our contract of sale of the following items(*) / for the provision of the following service(*):

 

Method of refunding the payment made:

Date of conclusion of the contract(*)/receipt(*):

Full name:

Address:

Signature:

(only if this form is sent on paper)

Date:

(*) Delete as appropriate.

 

COMPLAINT FORM

(you may complete and return this form if you wish to make a complaint regarding the non-conformity of the Service provided with the contract)

To: MODECOM POLSKA Sp. z o.o., ul. Puławska 145, 02-715 Warsaw; if the Goods are being returned with the form: Modecom Polska Sp. z o.o. – serwis ul. Słoneczna 116A, Stara Iwiczna, 05-500 Piaseczno

Customer’s full name or company name:

Customer’s address:

Customer’s telephone number:

Customer’s email address:

Order number:

As the contact details to be used to reply to the complaint and for related correspondence, I indicate:

 postal address:

 email address:

The complaint concerns:

 a contract of sale dated __________ of the goods:

 a contract for the provision of another service:

 other:

Date on which the reason for the complaint was found:

Description of the problem:

Remedy requested:

 free repair

 replacement of the goods with new ones

 reduction of the price of the goods by _____

 withdrawal from the contract

Bank account number for the refund:

Declaration if acting as a trader with consumer rights:

I declare that the contract of sale concluded was directly related to my business activity, but is not of a professional nature for me, arising in particular from the subject of my business activity under the provisions on the Central Register and Information on Economic Activity (CEIDG). As evidence, I list below the PKD codes for my business activity, as published in CEIDG:

PKD no. ____________________ Description: ______________________

PKD no. ____________________ Description: ______________________

PKD no. ____________________ Description: ______________________

PKD no. ____________________ Description: ______________________

Date:

Signature of the person submitting the form:

(only if this form is sent on paper)