MODECOM technical support
Get technical help here if you have problems using MODECOM products. If you can't find a solution in the manual or the downloads, contact our technical support team.
Ask a question
Having trouble with a product? Describe it in the form – you can attach photos or screenshots (up to 10 MB). We'll reply to the email you provide.
Downloads
User manuals, drivers, software and product sheets. You'll often find a solution here faster than by submitting a request.
Complaints
Bought a product on store.modecom.com? Submit a complaint using the form on this page. If you bought it in another shop, check where to report it.
Before you submit a request
Have this information ready – it helps us find the cause of the problem faster. The form will open in a new tab.
- Product name or modelYou'll find it on the packaging or the sticker on the bottom of the device.
- Serial numberUsually next to the barcode on the product sticker (S/N).
- Problem descriptionWhen it happens, what you've already checked, and which system and hardware you use.
- Photos or screenshotsOptional – attachments up to 10 MB in total.
Complaints
How to file a complaint depends on where you bought your MODECOM product. The technical support form is not for complaints.
Bought on store.modecom.com
Fill in the complaint form below. Just want to return an item within 14 days? Use the withdrawal form.
Bought in another shop
Complaints should be made where the product was purchased – in the brick-and-mortar or online shop where you bought it.
MODECOM distributors
Submit complaints via the Modecom online platform.
Login details are available from the sales representative who looks after your company.
How to file a complaint
This form is for purchases made on store.modecom.com. Have your order number ready and describe the problem as precisely as possible.
After you submit a complaint or return request, our service team checks the details and whether the complaint/return is justified, and assigns an RMA number, which is required for the service centre to accept the parcel.
If the complaint is unjustified, or the problem can be solved by email with instructions on how to fix it, there is no need to send the item to the service centre.
The shipping address will be sent in an email from the service team together with your request details and the registered RMA number required to accept the parcel.