Refund policy

Returns 

 
The Consumer has 14 days from the date of delivery of the parcel to withdraw from the contract. The Consumer is liable to the seller for any reduction in the value of the item resulting from its use in an inappropriate manner. 
The Consumer has the right to examine the nature, characteristics and functioning of the goods in the same way as they could in a physical shop. However, they may not use the item without restriction. If they do, the trader has the right to charge them additional costs for the reduction in the value of the goods. In this situation, if the Consumer wishes to withdraw from the contract, they may be held liable for the deterioration in the condition of the returned item. 

The Consumer bears all direct costs of the return 

To exercise the right of withdrawal, the Consumer should complete the return form available at modecom.com/zwroty, which can also be reached via the “Returns” link in the store footer. Submitting the form constitutes a statement of withdrawal from the contract.